Halo Leisure - General Admission Policy

General

If you choose not to follow the rules of the centre or the direct instructions of our team, we may ask you to leave and we may bar you from participating at Halo centres. We reserve the right to refuse admission.

You are also required to carefully follow all current official health guidance and regulations. 

Before participating, you should be aware of your obligations, and ours, within Halo's Health Commitment Statement.

Behaviour and Conduct

Halo is committed to a safe and welcoming environment for all of our customers and colleagues. We all have our part to play in supporting each other to make sure our leisure centres are an equal space for all. All customers should be respectful and courteous to other customers and members of the Halo team. Just some examples of unacceptable or disrespectful behaviour are:

• Staring
• Unwanted comments
• Unrequested assistance (with equipment or technique)
• Stalking or harassment, including unwanted following on social media
• Encroaching on personal space
• Taking equipment which is in use by someone else
• Being abusive, aggressive or rude
• Being disruptive
• Unauthorised or invasive recording or photography
• Discriminatory behaviour or language

Carers

A carer is anyone, including children and adults, who looks after a family member, partner or friend who needs help because of their illness, frailty, disability, a mental health problem or an addiction and cannot cope without their support. The care they give is unpaid.

If you tell us you are a carer, we will accept that at face value and we’ll support you where we can.

When you take part in an activity with the person for whom you care we will not charge you an admission fee. The person for whom you care will pay the appropriate admission fee. For booked activities, please contact us in advance and we will be happy to help. 

Paid Carers: Please contact us to discuss how we can help your service users to get active.

Changing areas and toilets

Please use the changing rooms and toilets that align with your gender identity and presentation. If you identify as one gender and present as another, please talk to our manager first so that we can agree on the best approach. 

If you are non-binary, this might mean using gender-neutral or accessible facilities, or using a combination of different facilities. We won’t ask you to use the accessible toilets or changing rooms but you are welcome to do so.

In the changing rooms and toilets please help us to maintain cleanliness and hygiene. Use the bins provided and report any cleanliness concerns to our staff.

Please limit your shower-time, giving due consideration to the environment, energy costs and the needs of other customers.

Video recording and photography including selfies are not allowed.

Civil Orders

If you are subject to a Civil Order, including but not limited to a Sexual Harm Prevention Order or a Sexual Risk Order, you must make this known to the General Manager before using the centre. We reserve the right to limit or deny your access or to impose additional conditions on your use of the centre.

This applies equally to Civil Orders or their equivalent issued in any country.

Gender Specific Sessions

Occasionally, we will run gender-specific secession, such as Women Only Swimming. If you identify and present as the stated gender, you are invited to take part. 

If you identify as one gender and present as another, please talk to our manager so that we can agree on the best approach.

If you are non-binary you are also welcome to any gender-specific sessions where you feel you would be comfortable taking part.

Saunas, Steam Rooms and Spa Pools

Please follow the advice and guidance posters which are there for your safety and comfort. 

Due to the significant risk of dehydration the use of sauna suits or other garments designed to increase perspiration is not permitted in our centres.

Video recording and photography including selfies are not allowed.

Swimming Pools

Customers who have experienced sickness or diarrhoea within the last 48 hours are not permitted to enter swimming pools, spa pools, steam rooms or saunas. 

To protect the water quality, please shower using soap and water before using the pool and after using the toilet.

Hand paddles, training fins and swimming snorkels may be used only in Swim for Fitness / Lane Swimming sessions

You must follow instructions given by the lifeguards on duty. 

If you are a weak swimmer, stay in a part of the pool where you can touch the bottom of the pool with your feet.

Video recording and photography including selfies are not allowed.

Swimwear

You must wear an appropriate swimming costume when you are using our pools, saunas or steam rooms. It must be safe, clean and respect the dignity of everyone. It should offer appropriate cover and have an adequate lining and gusset. Clothing which is restrictive or ill fitting is not allowed. 

You may wear additional garments over your swimming costume. This must be clothing which you use only for swimming.

Special Rules for Families, Children and Young People

Swimming Pool Public Sessions and Private Parties To ensure the safety of children, it is necessary to keep them under constant supervision in the swimming pool and the surrounding areas.  Children under 8 years old must be accompanied by a responsible person who must go into the water with the children they are supervising. A single responsible person may supervise up to two children under the age of 8. While in the pool, the responsible person should maintain a constant watch over the children and stay in close contact (within arm's reach) with those who are weak or non-swimmers. Weak swimmers and non-swimmers should remain in areas where they can touch the bottom of the pool with their feet. Non-swimmers should wear appropriate buoyancy aids that fully support their weight in the water and that remain secure both in and out of the water. It is important to note that hand-held buoyancy aids are not considered appropriate. We recommend using swimming aids that are in good condition, meet British Safety Standards, and are suitable for the child's age.

Changing Rooms You may bring children of any gender aged under 8 years with you into the changing room.  If you are with an older child and would like to change with them, please speak to the manager and we will try to help.

Courses, including swimming lessons When children under the age of 8 take part in our course programme, it is important that a responsible person remains on the premises. We ask you to be available in case we need your assistance, but you could use the opportunity to take part in another activity in the centre. There are separate rules for camps and similar situations where you will have the option to leave the premises. If you would like more information about these specific rules, please feel free to ask for further details.

Group Exercise Group exercise classes are open to young people who have started high school, or are of high school age. Our instructors will try to provide equipment adaptations and alternatives to ensure inclusive participation. However, this may not always be possible. Please ask for advice before booking. Some group exercise programmes have their own age limits. These will be clearly stated on advertising and at the time of booking.

Halo Gym The gym is open to young people who have started high school and are of high school age.  All under 16’s must complete a gym induction before being permitted to access the gym and are required to follow the programme that has been set for them by the instructor. Children aged 12 to 13 years old must always be supervised by a responsible person. Our team may be available to supervise but please check first.

Sauna, Steam Rooms or Spa You must be 16 or over to use the sauna, steam room or spa during regular sessions.

All other activities Children under the age of 8 must be accompanied by a responsible person.

Responsible Person A responsible person is defined as the child’s parent, guardian, carer or another person aged 16 or over who the child’s parent, guardian or carer has entrusted with the supervision of their child.

 

 

Updated 26th June 2023