Membership FAQs
That all depends on the Halo centre you sign up for. Visit the web page for the Halo centre you will be using for details of the membership options and activities available.
Racket sports are not included in any membership package but can be enjoyed on a pay-as-u-play basis.
Membership cards
Don’t forget to pick yours up at reception on your first visit so you can ‘swipe’ in for all your favourite activities.
Of course you can.
If you want to use more than one Halo site, the best option is to upgrade your membership so you can use all Halo centres. When joining online – select the main centre you will use and then you will be offered an upgrade option. Or call the Halo Contact Team on 01432 842075 who will sign you up to a multi site package over the phone.
You also have the option to use facilities at other centres on a pay-as-u-go basis.
If you sign up to the Active Together (corporate) membership through your employer or sports group – you get access to all Halo centres as part of that package.
Unlike many leisure operators we don’t believe in lengthy contracts. All we ask is that you give 28 days notice before your next direct debit payment is due if you want to leave – but with so many activities why would you?
On your first visit to your local Halo centre you may be asked for proof of identity such as driving licence, passport or current debit/credit card.
Yes we do. Discounts are available for people:
- Aged 12-24.
- Receiving certain means tested benefits who are in receipt of one of the following:
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- Council Tax Reduction . Also known as Council Tax Support, previously called Council Tax Benefit. Please note – the single persons discount offered as a single occupancy discount which is not means tested does NOT apply for this discounted membership.
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- Housing Benefit.
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- ESA – Income Based Employment Support Allowance.
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- Universal Credit – Housing element.
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- Universal Credit – limited capability for work and work-related activity element.
- Who’s employer or sports group has signed up to the Active Together – Corporate membership scheme.
- Working for Bridgend County Borough Council and Wye Valley NHS Trust Herefordshire.
Concessionary membership at Halo sites in Wales
Discounts available to people:
- Aged 60+.
- Registered with a disability.
- Unpaid Carer.
- Referred through the GP.
Visit your preferred Halo centre web page for more information on membership options, prices and how to book.
Yes please.
Our discounted or concessionary memberships require proof of eligibility. On your first visit simply show us official evidence so that we can activate your discount.
Below shows the evidence we accept:
Easy/Access 2 Leisure memberships
These are discounted packages for people receiving certain means tested benefits who are in receipt of one of the following. An awards letter on Council headed paper or some other official documentation is needed to secure this great offer.
- Council Tax Reduction.
-
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- Also known as Council Tax Support, previously called Council Tax Benefit. Please note – the single persons discount offered as a single occupancy discount which is not means tested does NOT apply for this discounted membership
-
- Housing Benefit.
- ESA – Income Based Employment Support Allowance.
- Universal Credit – Housing element.
- Universal Credit – limited capability for work and work-related activity element.
Young Persons membership.
Discounted membership for those aged 12-24. If your age isn’t obvious, we will ask for proof of your date of birth e.g. birth certificate.
Concessionary membership at Halo sites in Wales
Discounts available to people:
- Aged 60+.
- Registered with a disability.
- Unpaid Carer.
- Referred through your GP.
Official paperwork to show you belong to one of the groups above is all you need to show to activate your discount.
Active Together – Corporate membership scheme
If your employer or group has signed up to the Active Together (sometimes called a corporate membership) scheme – on your first visit simply show us official proof of your employer/group membership such as a payslip or staff photobadge so we can activate your discount.
It depends on when you join – so your membership Direct Debit could be collected on the 1st, 8th, 15th or 25th of each month.
Of course you can, please give the Halo Contact Team a call on 01432 842075
Yes you can.
Busy at work, moving house, pregnant, injured?
Temporarily put your membership on hold for up to 2 months. Pause your monthly Direct Debit whilst you take a break. All we need is at least 7 days notice before your next Direct Debit is collected.
You can freeze your membership for up to a maximum of 6 months in a 12 month period.
There is a £2 per month fee for freezing your membership.
Call the Halo Contact Team on 01432 842075 or ask at reception of your local Halo centre.
Children’s sports courses
If you need to freeze your childs swimming or gymnastics lessons due to ongoing illness or injury – please speak directly with reception to discuss options.
At Halo we always have the hottest deals…. Check out our latest special offers HERE
We don’t currently offer joint family membership packages.
For you to get the best out of your gym workouts, we recommend Halo’s FREE ‘Welcome to the gym’. All 12-15 year olds must complete this session. Young people aged 12-13 year olds are not permitted to use weights in the gym. 14+ must only exercise using weights in the gym once they have completed the gym induction session and following a training plan developed by a Halo Fitness Professional.
Sauna and Steam Room are for 16 and over.
The majority of our group exercise classes are suitable for 12+. At the time of booking, you will be informed if another age limit applies.
Yes we do.
Existing members can refer a friend or family member to Halo using the option in the Halo app.
- YOU get 20% off your next membership Direct Debit for EACH person that signs up as a result of your referral.
- THEY get no upfront payment, first two weeks FREE and the first Direct Debit for just 20p.
It’s a win-win for you both!
Of course you can. You are able to use the facilities on a pay-as-you-go basis and book 1 week ahead. You can do this via the Halo app, website, at reception or by calling 01432 842075.
Activity pay-as-u-go prices can be found HERE
Our Fitness Professionals can offer ongoing advice and guidance as part of your package. If you are looking for more 1-1 intensive support, some Halo Fitness Professionals offer Personal Training on a freelance basis.
Find out more HERE
We don’t want to see you leave. Would freezing your membership for a while help? Would you like to speak to one of the team about your options? Please call the Halo Contact Team on 01432 842075.
You can cancel your membership by giving notice of at least 28 days BEFORE your next membership Direct Debit is due by emailing info@haloleisure.org.uk. Even though you have cancelled your membership – your next Direct Debit will still be collected if it falls within the 28 day cancellation notice period.
Don’t forget you can still enjoy our facilities on a pay-as-u-go basis.
We will be sorry to see you leave and we’re always here if you’d like to come back.
Give us a call on 01432 842075 or email info@haloleisure.org.uk and we will be happy to talk you through your options.
Still got a question?
If you didn’t find the answer to your question in our FAQs section please send us a message via our Contact Us form and we’ll get back to you ASAP or why not use the Live Chat facility with one of our team?