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FAQs

Membership FAQs

That all depends on the Halo centre you sign up for. Visit the web page for the Halo centre you will be using for details of the membership options and activities available. 

Racket sports are not included in any membership package but can be enjoyed on a pay-as-u-play basis. 

Membership cards

Don’t forget to pick yours up at reception on your first visit so you can ‘swipe’ in for all your favourite activities.

Of course you can!

If you want to use more than one Halo site, the best option is to upgrade your membership so you can use all Halo centres. When joining online, select the main centre you will use, and then you will be offered an upgrade option. Or call the Halo Contact Team on 01432 842075 who will sign you up to a multi-site package over the phone. 

You also have the option to use facilities at other centres on a pay-as-u-go basis. 

Unlike many leisure operators, we don’t believe in lengthy contracts. All we ask is that you give 28 days notice before your next direct debit payment is due if you want to leave – but with so many activities, why would you? 

No, we do not charge a joining fee.

On your first visit to your local Halo centre, you may be asked for proof of identity such as a driving licence, passport or current debit/credit card. 

 

If you sign up for a discounted membership (such as a concessionary rate), please be ready to show official ID or evidence to prove you qualify!

We just need to quickly verify that the special price is going to the right person. Make sure your proof is current and valid to show on your first visit!

Yes, we do. Discounts are available for people: 

  • Aged 12-24. 
  • Receiving certain means-tested benefits who receive one of the following: 
    • Council Tax Reduction. Also known as Council Tax Support, previously called Council Tax Benefit. Please note – the single persons discount offered as a single occupancy discount which is not means tested, does NOT apply for this discounted membership. 
    • Housing Benefit. 
    • ESA – Income Based Employment Support Allowance. 
    • Universal Credit – Housing element. 
    • Universal Credit – limited capability for work and work-related activity element. 
  • Working for Bridgend County Borough Council and Wye Valley NHS Trust Herefordshire.
  • Working in the Public Sector or are a Key Worker.

 

Concessionary membership at Halo sites in Wales 

Discounts available to people:  

  • Aged 60+ in Halo centres in Bridgend County and Merthyr Tydfil. Aged 66+ in Halo centres in Torfaen
  • Registered with a disability. 
  • Unpaid Carer. 
  • Referred through the GP. 

Visit your preferred Halo centre web page for more information on membership options, prices and how to book. 

Our discounted or concessionary memberships require proof of eligibility. On your first visit, simply show us official evidence so that we can activate your discount.

Below shows the evidence we accept:

Easy/Access 2 Leisure memberships 

These are discounted packages for people receiving certain means tested benefits who are in receipt of one of the following. An awards letter on Council headed paper or some other official documentation is needed to secure this great offer.

  • Council Tax Reduction.
      • Also known as Council Tax Support, previously called Council Tax Benefit. Please note – the single persons discount offered as a single occupancy discount which is not means tested does NOT apply for this discounted membership
  • Housing Benefit.
  • ESA – Income Based Employment Support Allowance.
  • Universal Credit – Housing element.
  • Universal Credit – limited capability for work and work-related activity element.

Young Persons membership.

Discounted membership for those aged 12-24. If your age isn’t obvious, we will ask for proof of your date of birth, e.g. birth certificate.

Concessionary membership at Halo sites in Wales 

Discounts available to people: 

  • Aged 60+.
  • Registered with a disability.
  • Unpaid Carer.
  • Referred through your GP. 

Official paperwork to show you belong to one of the groups above is all you need to show to activate your discount. 

Public Sector & Key Worker Membership

  • Employment proof ~ (your full name and valid date)
  • Letter from Company ~ (date within 1 year)
  • Staff ID
  • Staff payslip ~ (date within 3 months)
  • Blue Light Card ~ (with a valid date)
  • NHS ID Card
  • School/College/University ~ Staff ID/Payslip/Letter from employer stating they work in an educational setting

It depends on when you join – so your membership Direct Debit could be collected on the 1st, 8th, 15th or 25th of each month. 

Yes, you can, please give the Halo Contact Team a call on 01432 842075 

Yes, you can!

Membership Freezes

Busy at work, moving house, pregnant, or injured? 

Temporarily put your membership on hold for up to 2 months. Pause your monthly Direct Debit whilst you take a break. All we need is at least 7 days notice before your next Direct Debit is collected. 

You can freeze your membership for up to a maximum of 6 months in a 12 month period.  

There is a £2 per month fee for freezing your membership. 

Call the Halo Contact Team on 01432 842075 or ask at the reception of your local Halo centre. 

 

Coaching Courses Pause Options

We understand that things come up! Since spaces on our children’s coaching courses are very popular, we offer a Pause option to save your child’s spot until they can return.

Eligible Reasons: You can freeze lessons due to Injury, Medical Conditions (proof may be required), or Ramadan.

Holding Fee: To secure your child’s space while paused, a reduced fee of 50% of your normal monthly direct debit will be charged.

Please speak to reception staff or call the Halo Contact Team on 01432 842075 if you would like us to put a temporary freeze on your child’s swimming or gymnastics lessons.

At Halo, we always have the hottest deals…. Check out our latest special offers HERE

From January 2026 we will do!

We’re proud to support those who support our communities. That’s why we offer an exclusive Public Sector Discounted membership for key workers and Public Sector employees.

Find out more HERE

We don’t currently offer joint family membership packages. 

For you to get the best out of your gym workouts, we recommend Halo’s FREE ‘Welcome to the gym’. All 12-15 year olds must complete this session. Young people aged 12-13 year olds are not permitted to use weights in the gym. 14+ must only exercise using weights in the gym once they have completed the gym induction session and are following a training plan developed by a Halo Fitness Professional. 

Sauna and Steam Room are for those 16 and over. 

The majority of our group exercise classes are suitable for 12+. At the time of booking, you will be informed if another age limit applies. 

This isn’t something you can do online. Speak to your local Halo Leisure Centre who will be able to discuss alternative sessions and move you where possible. Or you can request a call back on our ‘Contact Us‘ page

Yes, we do!

Existing members can refer a friend or family member to Halo using the option in the Halo app.  

  • YOU get 20% off your next membership Direct Debit for EACH person that signs up as a result of your referral. 
  • THEY get no upfront payment, first two weeks FREE, and the first Direct Debit for just 20p. 

It’s a win-win for you both! 

Terms & conditions apply.

Yes you can! Claim your complimentary 7-day guest pass HERE 

PS – free guest passes are limited to 1 per year. You can find the full terms and conditions for the 7-day guest pass HERE 

Of course you can. You are able to use the facilities on a pay-as-you-go basis and book 1 week ahead. You can do this via the Halo app, website, at reception or by calling 01432 842075. 

Activity pay-as-u-go prices can be found HERE

Our Fitness Professionals can offer ongoing advice and guidance as part of your membership. If you are looking for more 1-1 intensive support, some Halo Fitness Professionals offer Personal Training on a freelance basis.  

Find out more HERE 

We don’t want to see you leave. If you’ve made up your mind, here’s how you can cancel your monthly membership or coaching course.

NOTICE PERIOD – Monthly Memberships and Coaching Courses eg) swimming & gymnastics lessons:

  • You must give 28 days’ notice before your next Direct Debit is due.
  • If your Direct Debit falls within that 28-day window, you will still be charged for one final payment.

 

CANCELLATION  Process :

 

OTHER OPTIONS

  • You can freeze your membership temporarily if you’d prefer a break instead of cancelling. Have a look at the FAQ for more info on how to pause your Halo membership.
  • You can still access facilities on a pay-as-you-go basis.
  • You’re welcome to rejoin at any time, and there may be special offers for returnees – give us a call on 01432 842075

 

NEED HELP? or WANT TO STAY?

  • Call the Halo Contact Team: 📞 01432 842075

 

We will be sorry to see you leave and we’re always here if you’d like to come back.

Give us a call on 01432 842075 or email info@haloleisure.org.uk and we will be happy to talk you through your options.

Still got a question?

If you didn’t find the answer to your question in our FAQs section please send us a message via our Contact Us form and we’ll get back to you ASAP or why not use the Live Chat facility with one of our team?

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