Thinking of leaving?
Before you call it quits on your Halo membership, think about what you’ll be missing and whether there are ways to make it work for you. Keeping active is important for your body and your brain, and Halo is a great place to take care of both.
Here are your options before you make your final decision:
Speak to a Halo fitness professional who can:
Work with you to discuss and overcome the reasons why you are thinking of leaving.
Develop a new training activity plan tailored to you – taking into account your goals, available time and activity preferences.
Diversify your activities
Do you only use the gym? Why not mix it up with another activity on offer eg group exercise class or a swimming session.
Work out and wind down with friend or family
This can boost your motivation. Plus, if you refer them through the Halo app, you’ll get a 20% discount on your next direct debit and they’ll get their first month for just 20p. It’s a win win.
Temporary Membership Hold:
If you’re busy with work, moving house, pregnant, or injured, rather than cancelling consider putting your membership on hold for up to 2 months. This allows you to take a break without paying your monthly fee. Call us on 01432 842075 and we can freeze your membership and pause your payments.
Let’s talk
Speak to a member of our Customer Service Team on 01432 842075 to explore all your options.
Decision made?
We don’t want to see you leave. If you’ve made up your mind, here’s how you can cancel your monthly membership or coaching course.
NOTICE PERIOD – Monthly Memberships and Coaching Courses eg) swimming & gymnastics lessons:
- You must give 28 days’ notice before your next Direct Debit is due.
- If your Direct Debit falls within that 28-day window, you will still be charged for one final payment.
CANCELLATION Process :
- The only way to cancel is to – Complete this Cancellation Form.
- Cancellations can not be made at centre or over the phone.
- A team member will process it and send a confirmation email.
- They may also call you to help us understand the reason you are leaving.
OTHER OPTIONS
- You can freeze your membership temporarily if you’d prefer a break instead of cancelling. Have a look on the FAQ for more info on how to pause your Halo membership.
- You can still access facilities on a pay-as-you-go basis.
- You’re welcome to rejoin at any time, and there may have special offers for returnees – give us a call on 01432 842075
NEED HELP? or WANT TO STAY?
- Call the Halo Contact Team: 📞 01432 842075
We will be sorry to see you leave and we’re always here if you’d like to come back.