We are delighted that the Government has announced the next steps towards a future with fewer covid rules. Whilst some of the restrictions have been relaxed, in the short term we plan to keep the following safety measures in place to protect our customers, staff and business: This is what you can expect from Monday 19th July:

• Please continue to pre-book your activity
• Sanitise your hands on arrival and throughout your visit
• Contactless or card payment only - please let the manager know if this stops you taking part
• Respect personal space
• Change & shower at home if possible
• Clean equipment before & after use
• Wearing is CARING: a face covering is strongly recommended in this building, because it's the right thing to do. Halo colleagues may choose to wear a face mask & will wear a mask if you ask them to. Please remove your face mask before starting exercise.
• Sauna and steam rooms are now open: please book your swimming session in the app as usual and then ask reception for a sauna/steam room band on arrival. Please exercise personal responsibility when deciding to enter these areas: the ability to social distance is limited, fresh-air ventilation cannot operate in these facilities and cleaning can only happen once a day when the area is cooled. (The Spa at Hereford Leisure Pool remains closed - find out more here)

Thank you for your continued support.

• The Bromyard Centre - closed during Summer 2021 due to water damage caused to the Centre due to recent flash flooding. More info HERE
• Wigmore Leisure Centre 

We are delighted that the Government has announced the next steps towards a future with fewer Covid rules. Whilst some of the restrictions have been relaxed, in the short term we plan to keep the following safety measures in place to protect our customers, staff and business. This is what you can expect from Saturday 7th August:

• Please continue to pre-book your activity
• Sanitise your hands on arrival and throughout your visit
• Contactless or card payment only - please let the manager know if this stops you taking part
• Respect personal space
• Change & shower at home if possible
• Clean equipment before & after use
• Face masks must still be worn in centres to protect others when not exercising - please remove your face masks before starting exercise.

Thank you for your continued support.

REOPENING UPDATE for Halo centres in Wales

 Scroll down to see the activities available and when at each centre

For centre opening times and times of available sessions visit the activity booking information (found online or the Halo Leisure app & search for your local Halo centre)

Cleanliness & Hygiene is everyone's responsibility

• We’ve re-trained our staff on all COVID-19 response measures to keep you safe
• We have an enhanced cleaning regime
• There are hand sanitising stations located around your centre for you to use
• To help maintain great cleanliness we ask that you wipe down any equipment you use - cleaning products will be available
• Customers can bring a sweat towel to use during their workout session but should not use the towel to "santise" or clean equipment
• Please arrive with your drinks bottle full to reduce queues at the drinks water fountain
• Protect yourself and those around you by following social distancing rules where they apply or respecting personal space where they don't
• To protect everyone we are going to be cashless so contactless only payments please. Please speak to the manager if this will stop you taking part
• Reception staff will be behind plastic guards to protect them and you
• Air quality is really important to us so we have increased the amount of fresh air into our buildings and are monitoring carbon dioxide levels to ensure you are safe and have a great experience.

England

Wales 

Don't forget ALL activities MUST be pre-booked and prepaid before you set off for the centre 

Social distancing means no ‘walk-ups’. This is a new important safety measure - please do not turn up without a booking.

Pay-As-U-Go customers

If you don't have a halo membership but use our facilities on a casual pay-as-u-go basis you will need to pre book your activities. The video below is shows you how to register for a 'casual booking membership' -  to allow you to book activities via the app or the Halo website. Register HERE

• The easiest way to pre book your space in the gym, pool, group exercise class, golf course and toning suite etc is via the Halo Leisure app. You can download this for free on Google Play or Apple Store - then search for the name of your local Halo centre. 

Need to cancel a booking?

You have up to two hours before the activity start time to cancel. The easiest way to do this is on the Halo Leisure app. This allows us to offer the place to someone else. 

*Gym bookings are for 1 hour from the booking entry time (not 15 minutes)*

You might need your Halo membership number when you book online. If you are a member we will have emailed you this as a reminder. The Contact Team on 01432 842075 or email info@haloleisure.org.uk can also help if you can’t remember it. 

To ensure that our customers and staff can stay COVID Secure things will look a bit different in our swimming pools. Halo swimming pools vary and therefore we are going to be assessing each pool in turn to ensure we can operate safely for all our customers and staff. Top tips for visiting your Halo pool: 

• We will be offering lane swimming in pre-booked slots (bookable in advance only) to ensure that everyone can adhere to social distancing measures.
• We are asking customers to come ‘pool ready’ which means:
  • Come changed and ready swim (swimming kit under clothing)
  • Shower before leaving home

• Showers may not be available
• Lockers may not be available - so leave your valuables at home 
• In pools where lockers are available - we will remove a number of them to allow for more focussed cleaning to be implemented
• You may be allocated a cubicle on arrival to change and store your belongings
• There may be benches on poolside for open storage of belongings, where this is not possible, you can leave your belongings in the cubicle
• Showers, lockers and cubicles are available but we are asking you to only use them if you really have to. 
• The route to the pool may have changed to allow a one way system - look out for directional signs

In line with guidance from the Pool Water Treatment Advisory Group we have made some changes to the chemical balance of our swimming pool water which you may notice. 

We have implemented the following changes to lane swimming:

• The limit for the number of swimmers is four in a single lane and eight in a double lane
• Everyone will be asked to swim in a clockwise direction
• Overtaking is not permitted in single lanes
• Please do not use the Butterfly stroke, if you want to swim Backstroke please be aware of other swimmers
• If you are asked to move lanes by one of our lifeguards, please do so without conflict as this is only for everyone’s safety and enjoyment

Please bring the appropriate money with you for lockers as our centres will be operating as cashless operations so change may not be available.

Steam Rooms and Saunas - due to reopen on 17th May

Spa Pools - to ensure customers can adhere to social distancing we have had to reduce the maximum number of users at any one time.

Everything you need to know about swimming LESSONS

Your swimming teachers and all of the staff at your local Halo pool are really looking forward to seeing our swimmers again when lessons restart later this month.  We have made a number of changes to ensure your visits are safe and enjoyable...

How we’ve made lessons COVID-19 Safe...

Whilst we are comfortable that Chlorine treated water is one of the safest environments for our pupils, we have also ensured that our lessons follow Government and National Governing Body guidance and that the environment is safe for our pupils, parents and teachers. The key changes we have made are:

• Lessons have staggered start times to reduce the number of people in areas of the centre. 
• We’ve either increased the space for swimming lessons in the pool or reduced the number of pupils to support social distancing.
• Swimming teachers will instruct from the poolside for all swimming lessons.
• Lesson plans have been adapted so that we can teach a broad range of skills while ensuring COVID-19 Secure measures are maintained.
• Swimming lesson equipment is disinfected after every lesson.
• We’ve increased the frequency of our cleaning. We’re paying particular attention to the high contact areas that lots of people will use, like the changing rooms and toilets.
• For the safety of our community we are asking you to socially distance when you visit. We have tried to make this as clear as possible with signage and staff to help.

When you arrive... 

• We are asking all accompanying adults (12+) to wear a face covering inside the building in wales and leaving it to personal choice for adults in English pools from Monday 19th July
• Please arrive no earlier than 5 minutes before your lesson start time.
• Use the hand sanitisers located throughout the facility. If this is not possible please wash your hands for at least 20 seconds.
• Make sure that your child arrives “pool ready”. This means coming with the have showered at home before hand and that swimming costume or trunks underneath their clothes or towel robe.
• Take all your child's personal belongings with you as lockers may not be available. 
• We’ll have a one way system around the pool areas so make sure that you follow our directional signage. 
• Each swimming stage will be clearly signposted so your child will know where to stand before their lessons. Please make sure that they know to use the markers to stay socially distanced in their lesson.

Spectating - If you want to come and watch, that’s great!

• Only one parent or guardian per family is allowed and make sure that you socially distance whilst spectating. 
• Please pop on a face mask/covering when you are spectating and walking around the building.
• Due to social distancing requirements your local pool might have limited capacity for spectators. If you have an older swimmer (aged 9 and over) you will need to wait outside of the facilities, such as outside or in your car, but please stay close to the building. For those with younger swimmers (aged 7 and under) there is a one adult limit on spectating and you will be asked to wait in the designated area. 

After your lesson...

At the end of your lesson you’ll need to collect your child from the “pick up point”. So that we can make room for the next swimmers please make sure that you collect your child promptly ensuring that you collect all of your belongings. Showers will not be available. We understand it might be a challenge but we would ask that you spend as little time as possible in the changing room - again to make room for the pupils in the next lesson. 

If you cancelled your Halo membership during the closure…

• We’d love to have you back
• There’s no contract or joining fee

• It’s easy and quick to rejoin:

• Online at HERE 
• Over the phone with the Halo Contact Team on 01432 842075
• In person at your local Halo centre

Have your financial circumstances changed?

You might qualify for one of our discounted packages for people on certain means tested benefits. 

To check if you qualify:

• For existing Halo members - mention it to a member of the reception team in your local centre or to the Halo Contact Team on 01432 842075 
• For new Halo members - read the information on the ‘discounted membership’ options on the Halo online joining webpage, or mention it to a member of the reception team in your local centre or to the Halo Contact Team on 01432 842075 

Introducing Halo@HOME - online workouts you can do at home. Help yourself to a library of over 600 workouts including those produced by your favourite Halo instructors. You can bolt this onto your existing Halo membership for just £3.95 per month. It is also available to non-members for just £5.95 per month. Sign up by calling the Halo Contact Team on 01432 842075 or speak to Reception. Find out more HERE

Advice for sports clubs etc who block book our facilities

• Social distancing makes some team sports challenging. They will not be available straight away due to the potential for contact. Visit the ‘what activities are available’ section to see what is on offer at your local centre
• To ensure everyone is safe we will have a phased approach to opening the centres and follow guidance as set out by the Government and National Governing Bodies for each sport/activity
• When we can safely deliver your activity, we will be in touch to discuss your requirements and bookings
• Any undelivered bookings that you already paid for before the closure will be provided once we reopen -  let us reassure you that you will not be out of pocket 

#PeopleBeforeProfit...

We’re all going through a tough time financially. As a registered charity and not-for-profit Social Enterprise we want to avoid our recent closures getting in the way of our future work. Most of our income comes from you, our customers. And as you know - any profit isn't stashed away but reinvested into our centres to support our local communities and their physical and mental wellbeing.  

That's what makes a Social enterprise tick, but it's also what makes a charity like ours vulnerable during these unprecedented times. 

During the closure we did everything we could to minimise or reduce costs (and we continue to do so) but we had to rely on our limited financial reserves to survive. Like all charities, these reserves are finite. We want to thank all those customers who have already supported us through recent donations. We continue to welcome any support - Halo donation pages are for those who can and would like to make a one-off donation to our work and our future as a provider of community leisure. We will repay you in spades (or in sports, fitness and fabulous fun) now that we are reopening!

It’s easy and straightforward to donate…

Simply visit our paypal Paypal donations page or our Gofundme page

As a charity we want to be in a position where we can fully support the physical activity needs of for our local communities, with all our team members back on board and get back to what we do best - supporting more local people to get more active more often.

Speak to your local Halo centre, the Halo Contact Team on 01432 842075 or email info@haloleisure.org.uk