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We require at least 7 days notice to be able to put a freeze on your account.
- Memberships can be frozen for a minimum of 1 month and a maximum of 2 months.
- Memberships must be frozen in whole months according to your membership direct debit date.
- No more than 6 consecutive months freezes per annum.
- Back to back freezes are allowed, up to the maximum of 6 consecutive months.
- Freezes should be requested at least seven days before your next direct debit date.
- Monthly and annual membership can freeze.
- There is a fee per month for freezing. This small payment guarantees that the monthly membership fee will not increase during the freeze period and when the membership is reactivated, you will pay the same as you did before the freeze. This will be collected each month via direct debit.
- There is no charge for annual memberships.
- Once the freeze period has come to an end, Halo will collect the monthly membership direct debit at the price the you paid before you froze.
- We will remind you a month before your membership is due to unfreeze via text or email. If we do not have a email address or mobile number or an incorrect one this reminder will not be sent. It is also a good idea to keep a record of when your freeze period finishes.
- If you are an annual member freezes the end date will be extended.
Members paying monthly by Direct Debit who wish to freeze their membership should contact 01432 842075