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Hi all, please see below for updates on swimming lessons and halo memberships at Hereford Leisure Pool and Ross Swimming Pool...

Update on swimming lessons and memberships at Hereford Leisure Pool

Following the unprecedented flooding earlier this month, surveyors and engineers are working hard to reinstate power and services to Hereford Leisure Pool. At this time the entire centre remains closed and we are not able to provide an estimated date for reopening just yet although we have been told we will be closed for at least a further eight weeks.

The damage caused to the pool plant and electrical installation is extensive, requiring specialist expertise to bring it back into service. Although we’re working on a temporary solution involving temporary power and heating supplies this will not be in place for some time. We will provide ongoing updates here and on the Hereford Leisure Pool facebook when new information becomes available. In the meantime, our staff and contractors are working hard to resolve this issue and importantly to safeguard your centre against future similar issues.

Swimming Lesson Payments

Let us reassure you, you will not be out of pocket. If you are paying for swimming lessons by Direct Debit, we have already taken action to make sure you won’t be charged until we reopen. Any undelivered lessons that you already paid for will be provided once we reopen.

Continuation of Swimming Lessons at other Halo pools

We have a limited number of lessons available at Halo Centres elsewhere in the County which we can offer to you at the reduced rate of £10 per month. To take advantage of this offer, please call the Contact Centre on 01432 842075 and they will set you up. Your place at Hereford Leisure Pool will of course be kept open for you for when the centre reopens. 

Halo memberships

You are important to us and we will look after you. Memberships set up at Hereford Leisure Pool are also active at Hereford Leisure Centre and all other Halo Centres for the duration of the closure. As a thank you for moving to another Halo centre we have discounted all Hereford Leisure Pool monthly Direct Debits during the closure.  Customers can of course also put their membership on hold by calling 01432 842075.

A major clean up and repair job lies ahead for the team  We’re grateful to our customers who have demonstrated remarkable patience and been very supportive as we have worked through these difficult few weeks.


Update on swimming lessons and memberships at Ross Swimming Pool

The pool reopened on Monday 9th March for swimming and lessons. 

The downstairs exercise studio is still drying out and will require several more weeks of drying time. In the meantime, our temporary arrangement moving group exercise classes (where possible) to the first floor will remain in place.

The air conditioning to the gym has been repaired so you can now enjoy a cool workout. We are also installing two air conditioning units in the temporary group exercise studio making the space more comfortable.

Swimming Lesson Payments

Let us reassure you, you will not be out of pocket. Overall, customers will have missed three weeks of lessons by the time we reopen. If you pay for swimming lessons by Direct Debit, we have reduced your next month's payment by 75% to compensate for the lessons we couldn’t deliver. If you paid upfront for a course, we’ll make sure you get these three lessons added on at the end. 

Halo memberships

We are pleased to have been able to reopen the gym so quickly and to provide a temporary group exercise class programme. However, we do recognise that our members have been inconvenienced and have missed out on the opportunity to swim locally for several weeks. You are important to us and we will look after you, so look out for correspondence from Halo outlining the discount we have applied to your membership.

 

A major clean up and repair job lies ahead for the team  We’re grateful to our customers who have demonstrated remarkable patience and been very supportive as we have worked through these difficult few weeks.

 

Halo Team.